Merry Extras with BPI: Frequently Asked Questions


General Mechanics
General Mechanics

Who can join the promo?

The promo is open to all Principal cardholders of the following BPI Mastercard Credit Cards which are active and in good credit standing, have available credit limit, have valid and updated mobile number and/or email address in BPI Credit Cards’ system record:

a. Blue Mastercard
b. eCredit Mastercard
c. Edge Mastercard
d. Gold Mastercard
e. Petron-BPI Mastercard

What cards are not qualified for the promo?

The following BPI Credit Cards are not qualified to join the promo:

a. Amore Cashback Card
b. Amore Platinum Cashback Card
c. Visa Signature Card
d. Corporate Classic
e. Corporate Mastercard
f. BPI Family Credit Card

When is the promo period?

Promo period is from November 24, 2021 to January 31, 2022. Redemption is sixty (60) days from the date of earning/posting of reward/s at the eGC Hub.

How do I qualify for the promo?

To qualify for the promo, cardholders must fulfill the following requirements:

a. The Principal cardholder must register via the registration portal. Cardholder will be asked to provide his/her unique promo code sent by BPI through SMS, Viber and/or E-mail. A confirmation page will prompt, confirming receipt of his/her registration.

b. The Principal cardholder will receive a notification message from Giftaway on his/her successful registration through SMS and/or e-mail and a unique portal link for the spend progress within five (5) banking days from the registration date.

Will the transactions made before my registration earn eGCs?

No. Only qualified transactions made starting from the date of registration will qualify for the promo. Transactions made prior to registration will not earn rewards.

What are the transactions qualified for this promo?

Posted transactions from below are included in the promo:



What are the transactions not qualified for this promo?

The following transactions are excluded in the promo:

MCCs: Merchant category code (MCC) is a four-digit number assign to every business that applies to accept credit cards. The number corresponds to the type of business or service the company offers.

Registration
Registration

When is the registration period?

The Principal cardholder can register from November 24, 2021 to January 31, 2022.

How do I register?

The Principal cardholder must register via the registration portal. cardholder will be asked to provide his/her unique promo code sent via BPI through SMS, Viber and/or E-mail.

I have multiple BPI Credit Cards, should I register each of my BPI Mastercard Credit Card?

Each Principal cardholder will have one (1) unique promo code. Multiple BPI Credit Cards sharing the same customer number will be considered as one unique customer.

I have a BPI Mastercard and Visa Credit Card. If I register my Mastercard, will transactions using my Visa Credit Card also be qualified?

No. Only transactions from qualified BPI Mastercard Credit Cards will earn an eGC.

I am a Supplementary cardholder, can I register for the promo?

No, only the Principal cardholder can register for the promo. However, all qualified purchases made by the Principal cardholder’s supplementary participating credit card(s) will also earn a corresponding eGC, subject to the promo terms and conditions.

How will I know if my registration entry was received?

After the Principal cardholder submits his/her registration, a page will prompt, confirming receipt of his/her registration. The Principal cardholder will be notified by Giftaway on the registration result through SMS and/or E-mail within five (5) banking days from the registration date.

How will I know if my registration was successful?

The Principal cardholder will be notified on the registration result through his/her registered contact information via SMS and/or Email in BPI Credit Cards’ system within five (5) banking days from the registration date.

I registered to the promo via the registration portal but did not get any response (No acknowledgment or Error message)

Please follow the registration instruction. The Principal cardholder must register via the registration portal. Cardholder will be asked to provide his/her unique promo code sent via BPI through SMS, Viber and/or E-mail. Also, the Principal cardholder must have an updated contact details in the BPI Credit Cards’ system where he/she will receive his/her unique promo code and registration confirmation.

How will I know my unique promo code if I did not receive it through SMS, Viber or E-mail?

The Principal cardholder’s unique promo code will be sent to the mobile number and/or e-mail address in BPI Credit Cards’ system records. cardholder will not be able to receive the communications with the promo code:

a. If his/her contact details are not updated. Cardholder may call the 24-hour BPI Contact Center at 889-10000  to inquire for his unique promo code.

b. If the mobile number and/or e-mail address is not updated in BPI Credit Card’s system records, it is the responsibility of the Principal cardholder to update his/her contact through the 24-hour BPI Contact Center at 889-10000 or BPI Branches.

I registered to the promo via the registration portal using the unique promo code sent by BPI via email, viber, or email and received an acknowledgement via the registration portal indicating that my registration has been received and submitted for validation. However, I did not receive an email and/or sms registration after five (5) banking days.

a. In case you have not received your registration confirmation via email in your normal inbox, you may check your spam or junk mail folder;

b. You may also try logging in the eGC Hub using your unique promo code to see if you are already registered; or

c.
You may call the 24-hour BPI Contact Center at 889-10000  to inquire if you are already registered after five (5) banking days from your registration in the portal.

I lost my device and can no longer recall my unique promo code.

Cardholder may call the 24-hour BPI Contact Center at 889-10000  to inquire for his/her unique promo code.

Redemption
Redemption

What can I get if I reach the minimum spend?

Cardholder must reach the minimum required spend for straight or installment purchases to qualify for a reward. eGCs will be in Php 100 denomination.



How do I redeem my eGC?

To redeem the eGC from qualified spend, cardholder must access his/her unique redemption portal via the eGC Hub where he/she can redeem his/her earned eGCs.

a. Cardholder must select Claim Now and choose the eGift Store for redemption.

b. A confirmation page will prompt, followed by the redemption notification sent via cardholders' registered contact info (SMS and/or email).

c. Cardholder will receive an eGift code from Giftaway via his/her registered mobile and/or email, with a link on how to use his/her redemption code. Specific redemption instructions are provided per merchant.

d. The redemption code is transferable to the Cardholders' nominated recipient as long as he meets the requirements in using the redemption code.

e. The unique portal link is found from the notification message sent via Giftaway for his/her successful registration through SMS and/or E-mail. Alternatively, cardholder may access the self-help link to be able to recover unique redemption link. The cardholder will be asked to provide his/her unique promo code. Cardholder will receive an OTP via his/her registered contact info for validation, and if successful, cardholder will be routed to his/her unique redemption page via the eGC Hub.

Where can I redeem my eGC?

The Principal cardholder must choose among the featured eGC partners under the Dining, Shopping and eCommerce categories.


When is the redemption period?

Earned eGCs can be redeemed within sixty (60) days from the posting date of the same at the eGC Hub. Each eGC will have a redemption period displayed in the portal.

For example:
a. Merchant A – Php 3,000 transacted on November 25, 2021
eGC posted in the hub by Dec. 2, 2021

b. Merchant B – Php 4,500 transacted on December 15, 2021
eGC posted in the hub by December 21, 2021


How many eGC can I earn from this promo?

A maximum of twenty (20) qualified transactions only per cardholder will earn eGCs within the promo period. Once the cardholder has reached the maximum number of qualified transactions, succeeding transactions will no longer qualify for the promo.

Can I use my eGC more than once?

No. The eGCs can only be used once.

Once I claim my eGC, will I be allowed to have multiple redemptions at multiple accredited Giftaway merchant partners per day?

Redemption to multiple merchant partners per day is allowed as long as they have unredeemed/unexpired eGCs. However, the number of redemptions per partner, per day varies per merchant. All terms and conditions relating to the eGC redemption as indicated in the redemption portal shall apply.

What is the validity of the eGC?

All unused and unredeemed eGC will be deactivated sixty (60) days from the date of posting of each eGC at the eGC Hub. Redemption period for each eGC posted in the eGC Hub will reflect the corresponding redemption period.

I want to cancel and change the item that I redeemed. Would that be allowed?

No. Once a valid redemption is made, it cannot be cancelled, reversed or applied to another item, or eGC.

I lost my eGC(s) and redemption link. Can I request for resending of my codes?

No. The cardholder can access the self-help link to be able to recover unique redemption link of the eGC Hub. The cardholder will be asked to provide his/her unique promo code. cardholder will receive an OTP via his/her registered contact information for validation, and if successful, cardholder will be routed to his/her unique redemption page via the eGC Hub.

Who can I contact regarding promo or redemption concerns?

For inquires and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.

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