General Mechanics

1. Who can join the promo?

The promo is open to existing BPI Principal Cardholders with good credit standing of any of the following BPI Credit Cards:


The following BPI Credit Cards are as follows: Amore Visa, Amore Visa Platinum, Blue Mastercard, eCredit Mastercard, EdgeMastercard, Gold Mastercard, Petron-BPI Mastercard, SkyMiles Mastercard, SkyMiles Platinum Mastercard, and Visa Signature Card.


2. What cards are not qualified for the promo?

The following BPI Credit Cards are NOT qualified to join the promo: Corporate Classic, Corporate Mastercard, BPI Family Savings Credit Card


3. When is the promo period?

Promo period is from November 1, 2019 to January 15, 2020


4. How do I qualify for the promo?

To qualify for the Jollibee eCoupon, the BPI Principal Cardholder MUST MEET the following requirements:

a. BPI Principal Cardholder must first register his BPI Credit Card 16-Digit Customer Number once through SMS and/or, e- mail or both from  November 1, 2019 to January 15, 2020 to the promo. Refer to the Registration Mechanics for full details

b. The Principal Cardholder MUST use any of the Qualified BPI Credit Card for a minimum single-receipt straight purchase of P3,000 or minimum installment purchase of P15,000 within the Promo Period. 

c. The Principal Cardholder is entitled to receive Jollibee’s eCoupon(s) on his qualified and posted transaction(s) after his successful registration.


Important Reminders:

  • The Principal Cardholder will NOT be qualified to earn any Jollibee eCoupons from his qualified and posted transactions if he is NOT registered to the promo. 
  • The Principal Cardholder will receive a confirmation from BPI informing him of his successful registration.
  • Only qualified and posted transactions after successful registration will qualify to earn Jollibee eCoupons Transactions made prior to the successful date of registration are NOT qualified to earn any Jollibee eCoupons.


Sample IllustrationScenario 1Scenario 2Scenario 3Scenario 4
Date of RegistrationNovember 1, 2019, FridayNovember 9, 2019, WednesdayDecember 14, 2019, SaturdayJanuary 6, 2020, Monday
Cardholder registers to the promo via SMS and/or email
Date of Successful RegistrationNovember 4, 2019, MondayNovember 10, 2019, ThursdayDecember 16, 2019, MondayJanuary 7, 2020, Tuesday
Cardholder receives the SMS and/or email notification confirming of his of successful registration
*validation of registration is within 1 banking day
Date of Qualified EarningTransaction date starting November 4, 2019, Monday until end of promo periodTransaction date starting November 10, 2019, Thursday until end of promo periodTransaction date starting December 16, 2019, Monday until end of promo periodTransaction date starting January 7, 2020, Tuesday until end of promo period
Cardholder earns eCoupon(s) from qualified transaction(s)
Date of Receiving eCouponsNovember 4 to 5, 2019, within 2 banking days
November 10 to 11, 2019, within 2 banking daysDecember 16 to 17, 2019, within 2 banking daysJanuary 7 to 8, 2020, within 2 banking days
SMS and/or email notification of eCoupons earned after the qualified transaction has been posted


5. What are the transactions qualified for this promo?

The following transactions are qualified for the promo: Regular/Straight (Local & International) transaction, Special Installment Plan (SIP) Merchant transaction (Real 0% and SIP Add-On), Cash Advance - ATM (Local & International & Over-the-Counter), Online/Internet, Auto-Charge, Mail & Telephone Orders, and other card not present transactions.


6. What are the transactions NOT qualified for this promo?

The following transactions are not included in the promo: Balance Transfer, Balance Conversion, Credit-to-Cash, other SIP Loan products. Transactions from these businesses are not qualified for the promo: casino/gambling, money transfers, quasi cash financial institution, political organizations and bail & bond payment.


7. I am a BPI Visa Cardholder, can I use my BPI Visa Credit Card to qualify for the promo?

Yes, all my qualified transactions using the Principal’s Cardholder including his supplementary card is now qualified to earn Jollibee eCoupons.

Registration Mechanics

1. When is the registration period?

The Principal Cardholder can register from November 1, 2019 to January 15, 2020.


2. How do I register?

To join, the BPI Principal Cardholder must register his 16-Digit Customer Number once through SMS, e-mail, or both using the following format:


SMS RegistrationE-Mail Registration

Text BPITHRILLS<space>16-Digit Customer Number and send to 2256


Example:

BPITHRILLS 0201001234567890 and send to 2256

Type the 16-Digit Customer Number in the subject line and e-mail to register@bpithrills.ph


Example:

To: register@bpithrills.ph

Subject: 0201001234567890


  • Registration through SMS is free of charge.  
  • The 16-Digit Customer Number may be found in either the Statement of Account or BPI Online.
  • For prepaid mobile subscribers, P1.00 maintaining balance is required to text 2256 keywords
  • Follow the correct format for registration. There is a space between the keyword “BPITHRILLS” and the 16-digit customer number on the SMS registration.


3. Where can I find the BPI Credit Card 16-Digit Customer Number?

The BPI Credit Card 16-Digit Customer Number may be found in either the Credit Card Statement of Account or BPI Online.


4. I registered for the promo but did not get any response (No acknowledgment or Error message), auto-reply, or acknowledgment receipt?

Please follow the correct format for registration. Please try to register again. For SMS registration, please ensure that there is a space between the keyword “BPITHRILLS” and the customer number.


5. I have multiple BPI Credit Cards, should I register each of my BPI Credit Card account or should I only register my customer number?

The Principal Cardholder should register his 16-Digit Customer Number to join the promo. Qualified straight and installment transactions of the Principal Cardholder, including his supplementary card (s), from all of his qualified BPI Credit Cards, will be considered in the promo on a per customer level.


6. Is the SMS syntax (registration entry format) case sensitive? Should I use all caps for BPITHRILLS?

No. The SMS syntax is not case sensitive.


7. Can I register both my mobile and e-mail address?

Yes, the BPI Principal Cardholder may choose to register using his mobile number and/or e-mail address, or both, at the same time or different times.


8. Will I be charged for my SMS registration entry?

No. SMS registration is FREE of charge. For prepaid mobile subscribers, P1.00 maintaining balance is required to text 2256 keywords.


9. I was registered to the last Shop Anywhere promo, why do I need to register again to the Shop Anywhere promo with Jollibee?

Registration to the Shop Anywhere is unique per promo.


We received several request for customer information update on mobile number and email address. To ensure that the Principal Cardholder will receive his qualified eCoupon(s) to his preferred and updated mobile number and/or email address, Cardholder must register his updated contact information using his mobile number and/or e- mail address, or both.


The Principal Cardholder will NOT be qualified to receive Jollibee eCoupon(s) if he has NOT registered his mobile, email, or both to the promo. In case the mobile number and/or e-mail address does not match with BPI Credit Cards’ system records, the BPI Principal Cardholder is required to update his contact information through any of the following channels:

  • BPI Phonebanking 889-10000
  • BPI Branches

10. After I have updated my contact information in BPI Credit Cards’ system records, will I automatically received my eCoupons from qualified transactions?

The Principal Cardholder must register after two (2) banking days from date of contact information update in BPI Credit Cards’ system records to start receiving his eCoupons for all qualified transactions


11. I am a Supplementary Cardholder, can I register for the promo?

No, only the Principal Cardholder can register for the promo. However, all qualified straight and installment purchases made by the Principal Cardholder’s supplementary participating credit card(s) will be qualified under this promo


12. How will I know if my registration entry was received?

The Principal Cardholder will receive an auto-reply acknowledgement to confirm receipt of his registration entry. The auto-reply acknowledgement is NOT a registration confirmation. If the registration is successful, the Principal Cardholder will receive a registration confirmation from BPI in two (2) banking days from date of registration.
If a cardholder did not receive an auto-reply acknowledgement, he must check his registration entry. Please make sure to follow the correct format for registration. For SMS registration:

  • There should be a space between BPITHRILLS and customer number.
  • Use the correct keyword BPITHRILLS


13. I received a message saying invalid mobile number/e-mail address. What should I do?

The Principal Cardholder’s mobile number and/or e-mail address used for the registration MUST be the same as his contact details in BPI Credit Cards’ system records. If the mobile number and/or e-mail address does not match with BPI Credit Cards’ system records, the BPI Principal Cardholder will be required to update his contact information through BPI Phonebanking 889-10000 or BPI Branches. He must register after two (2) banking days from the date of contact information update in BPI Credit Cards’ system records to start receiving his eCoupons for all qualified transactions.


14. I have already updated my mobile number contact information in BPI Credit Cards’ system records by calling BPI Phonebanking 889-10000. How come I have not been receiving my eCoupons for my qualified transactions?

The Principal Cardholder must register again after two (2) banking days from date of contact information update in BPI Credit Cards’ system records using his updated mobile number and/or email address to start receiving his eCoupons for all his qualified transactions.


15. How will I know if my registration was successful?

After validation of the registration entry, the BPI Principal Cardholder will receive an SMS and/or e-mail notification within two (2) banking days from registration date.


16. I registered for the promo via SMS but did not get any response (No acknowledgment or Error message)?

Please follow the correct format for registration. Please try to register again. For SMS registration, please ensure that there is a space between the keyword “BPITHRILLS” and the customer number.


17. I registered for the promo via e-mail but did not receive an auto-reply, can I resend my registration entry?

Please follow the correct format for registration. Please ensure to type the 16-digit customer number in the subject line. Also, the Principal Cardholder needs to check his e-mail settings to ensure that his spam/junk mail setting, which may block/transfer promotional e-mails to another folder, is turned off.


18. How will I know if my registration is unsuccessful?

The Principal Cardholder will receive an auto-reply from BPI Credit Card providing the reason for unsuccessful registration.


19. I received a message saying “my customer number did not match our records”, what does it mean?

It means that the customer number does not exist in BPI Credit Card system record. The BPI Principal Cardholder needs to check his registration entry if it includes the correct and complete 16-digit customer number. If the customer number registered by the BPI Principal Cardholder is incomplete, incorrect or belongs to a non-qualified card e.g. BPI Family Mastercard, then his registration will be unsuccessful.


20. I received a message saying “my mobile number / e-mail address does not match our records”, what does it mean?

It means that the mobile number and/or e-mail address used to register is not the same as the contact details in BPI Credit Cards’ system record. The BPI Principal Cardholder must update his contact information first before he can successfully register to the promo. He must register again after two (2) banking days from date of contact information update in BPI Credit Cards’ system records using his updated mobile number and/or email address to start receiving his eCoupons for all qualified transactions.


21. I received a message saying “my customer number is not associated to a qualified BPI Credit Card”, what does it mean?

It means the customer number only has a solo BPI Family Mastercard or BPI Corporate Mastercard which are NOT qualified cards to the promo. The BPI Principal Cardholder must register again using his 16-digit Customer Number from qualified BPI Credit Cards.


22. I have a qualified retail transaction of P5,000 at a supermarket. How come I have not been receiving my eCoupon from my previous transaction?

To qualify for the Jollibee’s eCoupon(s), the BPI Principal Cardholder must meet the following:

a. He has successfully registered to the promo. He will receive a notification from BPI, depending on his mode of registration, within two (2) banking days from registration date that his registration entry is valid. Once successfully registered, all his qualified and posted transactions, including his supplementary Card (s), will earn Jollibee’s eCoupon(s).

b. All his qualified and posted transactions must meet the minimum spend requirement of P3,000 on retail/straight transactions. 


23. I have already successfully registered to the promo and has a qualified straight transaction of P5,000 at a luggage store. It has been 3 days since my transaction date, how come I have not received my eCoupon?

The Principal Cardholder will receive his eCoupon after 1-2 banking day(s) from his qualified transaction’s posting date and not based on the date of purchase or transaction date. In this case, merchant where the transaction has been made is not yet posted in BPI Credit Cards’ system records.


24. I have a qualified installment transaction of P15,000 at an appliance center. How come I have not been receiving my eCoupon from my previous transaction?

To qualify for the Jollibee’s eCoupon(s), the BPI Principal Cardholder must meet the following:

a. He has successfully registered to the promo. He will receive an SMS and/or e-mail notification within two (2) banking days from registration date that his registration entry is valid. Once successfully registered, all his qualified and posted transactions, including his Supplementary Card (s), will earn Jollibee’s eCoupon(s).

b. All his qualified and posted transactions must meet the minimum single-receipt instalment purchase requirement of P15,000.


25. I have already successfully registered to the promo and has a qualified installment transaction of P15,000 at an appliance center. It has been 3 days since my transaction date, how come I have not received my eCoupon?

The Principal Cardholder will receive his eCoupon after 1-2 banking day(s) from his qualified transaction’s posting date and not based on the date of purchase. In this case, merchant where the transaction has been made is not yet posted in BPI Credit Cards’ system records.



Redemption Mechanics

1. When will  I receive my Jollibee eCoupons?

The Principal Cardholder will receive his eCoupon(s) the next banking day from his qualified transaction’s posting date, provided that he was able to successfully register prior his qualified transaction.


Example

Registration Date : November 12, 2019
Confirmation Date : November 13, 2019
Jollibee eCoupons : November 13, 2019 onwards for qualified and posted transactions starting from November 13, 2019 to January 15, 2020. 


Note: Posted transactions prior to successful date of registration will not be qualified for this promo.


2. What can I redeem using my eCoupon(s)?


Transaction Type

Minimum Spend Requirement

Option 1

Option 2

Retail

Php 3,000

1 pc Chickenjoy Solo

Cheesy Classic Jolly Hotdog Value Meal

SIP

Php 15, 000

2 pcs Chickenjoy Value Meal

1 pc Chickenjoy with Spaghetti Value Meal + Peach Mango Pie

Retail

Php 3,000

1 pc Chickenjoy Solo + Peach Mango Pie

Cheesy Classic Jolly Hotdog Value Meal + Peach Mango Pie

(For Visa Signature cardholders)

SIP

Php 15, 000

2 pcs Chickenjoy Value Meal + Peach Mango Pie

1 pc Chickenjoy with Spaghetti Value Meal + Peach Mango Pie and Mini Sundae

(For Visa Signature cardholders)


3. Can I still redeem using my charge slip?

No. Customers may only redeem using the eCoupon. Charge slips will not be allowed to redeem.


4. When is the redemption period?

Redemption period is from November 4, 2019 to January 15, 2020.


5. I have multiple BPI Credit Cards and a supplementary card, will the purchases made on each card qualify for the eCoupon?

Yes. The valid transactions of the BPI Principal Cardholder, including his supplementary card(s), from all of his qualified BPI Credit Cards, will earn Jollibee eCoupon. To illustrate:


BPI Credit Cards

Type of Transaction

Posting Date of Transaction

Amount of Transaction

Jollibee  eCoupon

Principal Card

Gold Mastercard

Straight transaction

11/17/2019

28,000.00

one (1) eCoupon

Blue Mastercard

Auto-Charge

12/28/2019

3,250.00

one (1) eCoupon

Visa Signature Card

Installment transaction, SIP Real 0%

1/12/2020

18,000.00

one (1) eCoupon

Amore Visa Platinum

Credit to Cash

12/3/2019

40,000.00

Not a qualified transaction

BPI Family Credit Card

Straight transaction

11/5/2019

7,100.00

Not a qualified Card

Supplementary Card

Gold Mastercard

SIP Loans

1/2/2020

13,000.00

Not a qualified transaction

Blue Mastercard

Straight transaction

11/22/2019

9,000.00

one (1) eCoupon

Amore Visa Regular

Straight transaction

1/16/2020

10,000.00

Transaction date not within the promo period

eCredit Mastercad

Online transaction

12/1/2019

5,000.00

one (1) eCoupon


6. How many eCoupons can I redeem on a single day?

The Principal Cardholder is allowed to have multiple redemptions per day, per store, up to the maximum allowed number of eCoupons for the entire promo period..


7. Can I accumulate all my eCoupons and make a one-time redemption of the eCoupons?

Yes. The Principal Cardholder can accumulate all his eCoupons and have multiple redemptions per day, per store, up to the maximum allowed number of eCoupons, per cardholder, per transaction type for the entire promo period.


8. Is there a limit on the number of eCoupons that I can receive?

Yes. Each BPI Principal Cardholder can receive up to a maximum of;

a. Fifty (50) eCoupons for his straight transactions within the promo period;

b. Thirty (30) eCoupons for his installment transactions within the promo period


The BPI Principal Cardholders who have reached the maximum eCoupon allowance will be notified via SMS and/or e-mail.


9. How will I know if I reached the maximum eCoupons?

The Principal Cardholders, who have reached the maximum limit of fifty (50) eCoupons for his straight for straight purchases and thirty (30) eCoupons for installment purchases, will receive a notification from BPI that he has reached the maximum cap allowed per customer.


10. Can a representative redeem in behalf of the BPI Principal Cardholder?

Yes, the BPI Principal Cardholder can forward the eCoupon(s) to another person of his choice to redeem.


11. I have so many eCoupons, can I give it to my family and friends?

Yes. The Principal Cardholder can forward his eCoupons via SMS and/or e-mail to another person of his choice.


12. Can I use the same Jollibee’s eCoupon to redeem more than once?

No, one (1) eCoupon is equivalent to one (1) free food redemption. Each Jollibee’s eCoupon can only be used once.


13. I registered via e-mail but I’m not receiving my eCoupons for all my valid transactions, what should I do?

The Principal Cardholder, who is registered via e-mail, must ensure that his spam/junk mail setting is turned off to block/transfer promotional e-mails to another folder.


14. I accidentally deleted/lost my eCoupons, how can I redeem my eCoupons? Can I request for special redemption certificate?

The Principal Cardholder may request for resending of all previously issued and unclaimed eCoupons. BPI can resend previously issued unclaimed eCoupons to the same mobile number and/or email-address where it was originally sent. No special redemption certificate will be provided by BPI.


The Principal Cardholder may also inquire via e-mail using the e-mail address used in registration. He must type his 16-Digit Customer Number in the subject line and e-mail to inq@bpithrills.ph.


Example:

To: inq@bpithrills.ph
Subject: 0201001234567890


This feature is exclusive to e-mail registered Principal Cardholders only.


15. I lost my phone. Can I still retrieve my eCoupon(s)?

Yes. The Principal Cardholder may request for resending of all previously issued and unclaimed eCoupons. BPI can resend previously issued unclaimed eCoupon(s) to the same mobile number where it was originally sent.


16. I already changed my mobile number and/or e-mail address, how can I receive my eCoupons to my new contact detail in the future?

The BPI Principal Cardholder must do the following:

a. Update his contact information

b. Register again for the promo using the new contact detail after two (2) banking days from date of contact information update in BPI Credit Cards’ system records.
After successful registration, all succeeding eCoupons will be sent to the newly updated contact information.


17. How do I know which of my eCoupons were redeemed?

To inquire about eCoupon summary, BPI Principal Cardholder may inquire via e-mail using the e-mail address used in registration. He must type his 16-Digit Customer Number in the subject line and e-mail to inq@bpithrills.ph.


Example:

To: inq@bpithrills.ph
Subject: 0201001234567890


This feature is exclusive to e-mail registered BPI Principal Cardholders only. If the BPI Cardholder has already registered his mobile number but not his email address, the BPI Principal Cardholder still needs to register his email address to the promo to avail of this feature.


18. I still have available eCoupons as of September 1, 2020. Can I still redeem these eCoupons?

No. All eCoupons will be forfeited after the redemption period. In addition, eCoupons cannot be exchanged for cash, other products, or discounts.


19. Are the eCoupons convertible to cash?

No, eCoupons cannot be exchanged for cash, other products, or discounts.


20. I have a straight/retail transaction worth P12,000, can I ask the cashier to split my transaction to four (4) P3,000 charge slips so I can redeem more eCoupons?

No, a  single-receipt transaction is a transaction covered by a single official receipt/sales invoice and a single credit card charge slip which requires only one approval. Splitting into smaller transaction sizes, and consequently, requiring multiple transaction approvals made with the same store or establishment on the same day will not be allowed. Splitting is defined as an intentional act of dividing a straight transaction into multiple transactions to receive more than one (1) eCoupon or instant reward.


21. Why is splitting of transactions not allowed?

Based on the promo mechanics, minimum single-receipt transaction is required to qualify for the Jollibee’s eCoupon.


22. I have an installment transaction worth P30,000.00, can I use this to avail of the Shop Anywhere with Jollibee’s promo?
Yes. Special Installment Plan (SIP) transactions (Real 0% or monthly add-on) at any accredited merchants are qualified transactions to the promo.


23. I have a valid transaction on July 10, 2019. Can I use this to avail of the Shop Anywhere with Jollibee’s promo?

No. Only qualified transactions within the promo period from November 1, 2019 to January 15, 2020 can earn Jollibee’s eCoupons.


24. On November 30, 2019, I have a retail/straight transaction worth P30,000. On December 5, 2019, I requested for a balance conversion, can I use this to avail of the Shop Anywhere promo with Jollibee?

No. The BPI Principal Cardholder may only avail of the eCoupon from his original transaction. Also, Balance Transfer, Balance Conversion, Credit-to-Cash, and other SIP Loan products are not qualified transactions to the promo.


25. Can I redeem my eCoupon in any branch of Jollibee’s?

For list of participating Jollibee branches, please visit http://bit.ly/bpi-jbstores.


26. How will I know if the issued eCoupon(s) are claimed/unclaimed?

The Principal Cardholder can inquire on demand the status of his eCoupons via inq@bpithrills.ph. 


Example

To: inq@bpithrills.ph
Subject: 0201001234567890


This feature is exclusive to e-mail registered BPI Principal Cardholders only.


*E-mail address used for the eCoupon summary inquiry must be the same as the registered e-mail address



Per DTI-FTEB Permit No. 18208, Series of 2019