- Systems Maintenance from October 8, 2021 to October 9, 2021
Systems Maintenance from October 8, 2021 to October 9, 2021
To make sure everything keeps working well, we will undergo a scheduled systems maintenance activity from October 8, 2021 (Friday), 10:00 PM to October 9, 2021 (Saturday), 5:00 PM.
During this time, the following services will be temporarily unavailable:
Online banking
- Mobile app
- Use of BPI Online credentials in partner apps and websites
- ATMs and CAMs
- Debit card services
- Funding of Prepaid cards
- BizLink platform (until 12:00 AM, October 10, Sunday)
Our credit card and prepaid card services will remain available.
Avoid getting hassled by planning accordingly and performing your urgent transactions (bills and loans payments, fund transfers, CAM deposits, and ATM withdrawals) before the weekend.
Frequently asked questions
Here are the available services for BPI Prepaid and BPI Credit Cards:
BPI Prepaid Cards*
a. In-store and online purchases
b. Withdrawals via non-BPI ATMs, subject to ATM usage fees
BPI Credit Cards
a. In-store and online purchases
b. Cash Advance via non-BPI ATMs. This will be subject to Cash Advance and other applicable fees.
*Based on applicable BPI Prepaid Card features
I have post-dated checks scheduled on those dates. Will the downtime have an effect on my post-dated checks?
Since the activity will happen on a weekend, when there is no clearing of checks, your post-dated checks will not be affected. However, please ensure that your accounts are sufficiently funded.
Cash Options
a. If you have a BPI Credit card, you can do Cash Advance via non-BPI ATMs. You will need your PIN to activate Cash Advance. This will be subject to Cash Advance and other service fees.
b. If you have a pre-loaded ePay Mastercard/Visa prepaid card, you can withdraw via non-BPI ATMs. You will need your PIN to activate and proceed with your withdrawal. This will be subject to non-BPI ATM usage fees.
Payment Options
a. You may use your BPI credit card for in-store and online purchases.
b. You may use your retail or corporate ePay Mastercard/Visa and Amore Visa for in-store and online purchases.
We encourage you to plan ahead and schedule your transactions or to withdraw cash prior to the maintenance activity.
Published on October 5, 2021
For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.
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