Advisory: Systems Maintenance


We will undergo a scheduled systems maintenance activity from June 19 (Friday) 11:00 PM to June 20 (Saturday) 11:59 PM.


During this time, the following services will be temporarily unavailable:

  • Online banking  
  • Mobile app
  • BizLink and ELink platforms  
  • ATMs and CAMs
  • Debit Card services  
  • Branch banking (June 20 to 21)


Our credit card and prepaid card services will remain available. Please plan your weekend transactions accordingly.



Frequently asked questions

When will the scheduled systems maintenance activity take place?

Our systems maintenance activity is scheduled on June 19 (Friday), 11:00 PM and will last until June 20 (Saturday), 11:59 PM.

Which channels will be unavailable during the activity?

BPI Online (website)
BPI Mobile app
ATMs
Cash Accept Machines (CAMs)
Debit card services
BizLink
ELink
Branch banking (June 20-21)

Will prepaid and credit card services be available?

Yes. Here are the available services for BPI Prepaid and BPI Credit Cards:

Available Services for BPI Prepaid Cards*
In-store and online purchases  
Withdrawals via non-BPI ATMs

Available Services for BPI Credit Cards
In-store and online purchases
Cash Advance via non-BPI ATMs

*Based on applicable BPI Prepaid Card features

Who will be affected in the systems maintenance activity?

All clients of BPI and BPI Family Savings Bank.

Will the branches be open to assist clients?

All branches will also be closed from June 20 to 21 (Saturday to Sunday). We encourage our clients to plan ahead and schedule their weekend transactions before the maintenance activity.

On June 19, Friday, and June 22, Monday, all branches will close at 3:00 PM.

I have bills to pay during those dates. When and how should I pay them?

We encourage you to pay your bills ahead of the system maintenance activity to avoid penalties and charges.

I have post-dated checks scheduled on those dates. Will the downtime have an effect on my post-dated checks?

Since the activity will happen on a weekend, there is no clearing of checks. However, please ensure that your accounts are funded.

Can I still withdraw from non-BPI ATMs using my BPI ATM/Debit card?

No. Debit card services are temporarily unavailable during the systems maintenance activity. Please withdraw cash ahead of time.

Can I still withdraw from a BPI ATM using my non-BPI ATM/Debit card?

No. ATM services are temporarily unavailable during the maintenance activity. Please withdraw cash ahead of time.

What will happen to my auto debit arrangements for loans and other bills payments during the systems maintenance activity?

Auto-debit arrangements will take effect as usual. Please ensure that your accounts are funded. Transactions will be reflected on your statement of account by Tuesday, June 23.

For my scheduled fund transfers and payments, when will my account be debited?

Scheduled fund transfers will take effect as usual, so please ensure that your accounts are funded. Transactions will be reflected on your statement of account by Tuesday, June 23.

Can I do international withdrawals?

No. All debit card services are temporarily unavailable during the maintenance activity.

When can I see my updated transaction history and/or statement of account?

Your transaction history will be updated on your statement of account by Tuesday, June 23. Transactions from June 20-22 will be reflected by then, after the batch processing of all weekend transactions.

If I need money, in cases of emergency, what are my options?

Cash Options
If you have a BPI credit card, you can do Cash Advance via non-BPI ATMs. You will need your PIN to activate Cash Advance.
If you have a pre-loaded ePay Mastercard/Visa prepaid card, you can withdraw via non-BPI ATMs. You will need your PIN to activate and proceed with your withdrawal.

Payment Options
You may use your BPI credit card for in-store and online purchases.
You may use your retail or corporate ePay Mastercard/Visa and Amore Visa for in-store and online purchases.

We encourage you to plan ahead and schedule your transactions or withdraw cash prior to the maintenance activity.


June 11, 2020