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Systems Maintenance from March 18, 2022 to March 19, 2022



As we continue to work on enhancing your banking experience, we will undergo a systems maintenance from March 18, 2022, Friday, 10 PM to March 19, 2022, Saturday, 11:59 PM.


During this time, the following services will be temporarily unavailable:


  • BPI Channels - ATMs and Cash Accept Machines (CAMs), BPI Online and BPI Mobile app, BPI BizLink, BPI BizKo
  • BPI Debit Cards
  • BPI Services using BPI online credentials in partner websites and apps, Interbank funds transfer to BPI, Funding of BPI Prepaid cards


Our BPI Credit Card and BPI Prepaid Card services will remain available.


Please plan your transactions accordingly before March 18, Friday, 10 PM.


Frequently asked questions

When will the systems maintenance take place and which BPI services will be unavailable during the activity?

As we continue to work on enhancing your banking experience, we will undergo a systems maintenance from March 18, 2022, Friday, 10 PM to March 19, 2022, Saturday, 11:59 PM.

During this time, the following services will be temporarily unavailable:

• BPI Channels - ATMs and Cash Accept Machines (CAMs), BPI Online and BPI Mobile app, BPI BizLink, BPI BizKo
• BPI Debit Cards
• BPI Services using BPI online credentials in partner websites and apps, Interbank funds transfer to BPI, Funding of BPI Prepaid cards

Our BPI Credit Card and BPI Prepaid Card services will remain available.

Who will be affected by the systems maintenance activity?

All BPI clients who plan to use BPI ATMs and CAMs, BPI Online credentials in partner apps and websites, BPI Debit Cards, BPI BizKo, and BPI BizLink.

Which BPI Prepaid Card and Credit Card services will be available?

Funded BPI Prepaid Cards will be available for in-store and online purchases, and withdrawals via non-BPI ATMs subject to ATM usage fee.

BPI Credit Cards will also be available for in-store and online purchases, and Cash Advance via non-BPI ATMs subject to Cash Advance fee and other applicable fees.

Will the branches be open to assist me?

We encourage you to plan ahead and schedule your branch visits and transactions before the systems maintenance activity. For your next branch visit, you may check our branch schedule here.

I have bills to pay on these dates. When and how should I pay them?

Please pay your bills ahead of the systems maintenance activity to avoid possible penalties and charges. You may also pay your bills using your BPI Prepaid Card or BPI Credit Card

I have scheduled payments through BPI Auto Debit Arrangement (ADA) on those dates. Will this downtime affect my BPI ADA transactions?


Your scheduled BPI ADA transactions that fall within the duration of the system maintenance will not be processed. Please coordinate with your Biller for your new schedule.

Can I withdraw using my BPI Debit Card from BPI and non-BPI ATMs during the maintenance activity?

No. Please plan ahead and make your cash withdrawals at any time before 10 PM on March 18, 2022, or after 11:59 PM on March 19, 2022.

Can I do international withdrawals?

No. All BPI Debit Card services, including international withdrawals, will be unavailable during the systems maintenance activity. You may use your BPI Prepaid or Credit cards for international withdrawals or cash advance, subject to applicable fees.

I have a non-BPI card (local or foreign), can I still use BPI ATMs?

No. We recommend that you do your transactions prior to or after the scheduled downtime. Your card issuer may charge fees on top of BPI fees to process your transaction.

If I need money, in cases of emergency, what are my options?

Cash options:
a. If you have a BPI Credit Card, you can do Cash Advance via non-BPI ATMs. You will need your PIN to activate the Cash Advance feature. This will be subject to a Cash Advance fee and other service fees.
b. If you have a pre-loaded BPI ePay Mastercard/Visa Prepaid Card, you can withdraw via non-BPI ATMs. You will need your PIN to activate and proceed with your withdrawal. This will be subject to usage fees of non-BPI ATMs.

Payment options:
a.
You may use your BPI Credit Card for in-store and online purchases.
b. You may use your pre-loaded retail or corporate BPI ePay Mastercard/Visa and Amore Visa for in-store and online purchases.

We encourage you to plan accordingly and do your urgent transactions (CAM deposits, ATM withdrawals, BPI Online and BPI Mobile app transactions) before the systems maintenance activity.

I have post-dated checks scheduled on those dates. Will the downtime have an effect on my post-dated checks?

Since the maintenance will happen on a weekend, when there is no clearing of checks, your post-dated checks will not be affected. However, please ensure that your checking accounts are sufficiently funded.

When can I see my updated transaction history and/or statement of account?

Your transaction history will be updated right after the completion of the systems maintenance activity.

Who can I contact for questions and clarifications?

For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.

Published on March 14, 2022