Advisory: BPI Debit Mastercard Maintenance
We will undergo a scheduled systems maintenance activity from May 1, 2021 (Saturday), 11:00 PM, to May 2, 2021 (Sunday), 7:00 AM.
During this time, the following BPI Debit Mastercard services will be temporarily unavailable:
- Transactions via BPI ATMs, Cash Acceptance Machines (CAMs), point-of-sale (POS) machines, other banks’ ATMs and POS machines
- Online e-commerce transactions
- Card Control services via BPI Online and Mobile app (adjusting withdrawal or purchase limits, enabling or disabling international or e-commerce access, and temporary or permanent card blocking)
- Password reset using Debit Card
- Activation of "Update Mobile Number" via BPI Mobile app
Our BPI Debit EMV Cirrus Card (Red and Gold), Credit Card, and Prepaid Card services will remain accessible.
Please plan your transactions accordingly.
Frequently Asked Questions
a. Transactions via BPI ATMs, Cash Acceptance Machines (CAMs), point-of-sale (POS) machines, other banks’ ATMs and POS machines
b. Online e-commerce transactions
c. Card Control services via BPI Online and Mobile app (Adjusting withdrawal or purchase limits, enabling or disabling international or e-commerce access, and temporary or permanent card blocking)
d. Password reset using Debit Card
e. Activation of Update Mobile Number via BPI Mobile app
Cash Options:
a. You may use your BPI Credit Card in BPI ATMs to make a cash advance. Please note that standard cash advance fees apply.
b. You may use your BPI Prepaid Card in BPI ATMs. Service fees may apply.
c. You may use your BPI Debit EMV Cirrus Card (Red and Gold) in BPI ATMs.
Payment Options:
a. You may use your BPI Credit Card for in-store and online purchases.
b. You may use your BPI Prepaid Card for in-store and online purchases.
c. You may use your BPI Debit EMV Cirrus Card (Red and Gold) for in-store purchases.
We encourage you to plan ahead and schedule your transactions or withdraw cash prior to the maintenance activity.
For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.
Published on April 30, 2021
- Advisory: BPI Debit Mastercard Maintenance May 1, 2021
For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.
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