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Advisory: BPI Debit Mastercard Maintenance


We will undergo a scheduled systems maintenance activity from May 1, 2021 (Saturday), 11:00 PM, to May 2, 2021 (Sunday), 7:00 AM.


During this time, the following BPI Debit Mastercard services will be temporarily unavailable:


  • Transactions via BPI ATMs, Cash Acceptance Machines (CAMs), point-of-sale (POS) machines, other banks’ ATMs and POS machines
  • Online e-commerce transactions
  • Card Control services via BPI Online and Mobile app (adjusting withdrawal or purchase limits, enabling or disabling international or e-commerce access, and temporary or permanent card blocking)
  • Password reset using Debit Card
  • Activation of "Update Mobile Number" via BPI Mobile app


Our BPI Debit EMV Cirrus Card (Red and Gold), Credit Card, and Prepaid Card services will remain accessible.


Please plan your transactions accordingly.


Frequently Asked Questions

When will the scheduled systems maintenance activity take place?

Our systems maintenance activity is scheduled from May 1, 2021 (Saturday), 11:00 PM, to May 2, 2021 (Sunday), 7:00 AM.

Who will be affected by the systems maintenance activity?

All clients with BPI Debit Mastercard.

Which BPI Debit Mastercard service will be unavailable during the activity?

a. Transactions via BPI ATMs, Cash Acceptance Machines (CAMs), point-of-sale (POS) machines, other banks’ ATMs and POS machines
b. Online e-commerce transactions
c. Card Control services via BPI Online and Mobile app (Adjusting withdrawal or purchase limits, enabling or disabling international or e-commerce access, and temporary or permanent card blocking)
d. Password reset using Debit Card
e. Activation of Update Mobile Number via BPI Mobile app

Will BPI Prepaid and Credit Card services be available?

Yes.

Will BPI Debit EMV Cirrus Card (Red and Gold) services be available?

Yes.

Will the branches be open to assist me?

Branches will be open on May 3, 2021. All branches are currently closed on weekends amid ongoing community quarantine measures. We highly encourage you to plan ahead and schedule transactions before the maintenance activity.

I have bills to pay during that date. When and how should I pay them?

We encourage you to pay your bills ahead of the system maintenance activity to avoid penalties and charges.

Can I still withdraw using my BPI Debit Mastercard from BPI and non-BPI ATMs during the maintenance activity?

No. You may withdraw before 11:00 PM on May 1, 2021, or after 7:00 AM on May 2, 2021.

Can I do international withdrawals?

For BPI Debit Mastercard, international services will not be available during the maintenance activity.

If I need money, in cases of emergency, what are my options?

Cash Options:
a. You may use your BPI Credit Card in BPI ATMs to make a cash advance. Please note that standard cash advance fees apply.
b. You may use your BPI Prepaid Card in BPI ATMs. Service fees may apply.
c. You may use your BPI Debit EMV Cirrus Card (Red and Gold) in BPI ATMs.

Payment Options:
a. You may use your BPI Credit Card for in-store and online purchases.
b. You may use your BPI Prepaid Card for in-store and online purchases.
c. You may use your BPI Debit EMV Cirrus Card (Red and Gold) for in-store purchases.

We encourage you to plan ahead and schedule your transactions or withdraw cash prior to the maintenance activity.

Who can I contact for questions and clarifications?

For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.

Published on April 30, 2021

  • Advisory: BPI Debit Mastercard Maintenance May 1, 2021
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For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.

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