Public Advisory about the COVID-19 Email Scam

Protect yourself from Cyber Fraud. We have received reports about emails asking people to click on a link so that their accounts will not be deactivated as a result of the COVID-19 crisis. Please do not entertain such emails. They come from scammers who trick people into revealing personal and sensitive information.

Cybersecurity is a shared responsibility. All of us have a role to play in ensuring the safety of our bank accounts.

Below are some guidelines from the Bankers Association of the Philippines (BAP):

  • Ignore any suspicious emails, calls, or text messages, and report them to concerned banks immediately. This includes not opening / clicking any links.
  • If you are concerned about the authenticity of the email/call/text message, contact your bank immediately and provide all necessary details about the email/call/text message.
  • Use only the official apps of your banks. Check your bank’s official pages / website to learn more.
  • Remember that your banks will never request for your personal information, account number, or any passwords or One-Time PINs (OTPs).
  • Protect your passwords either by changing your passwords regularly, or by creating strong passwords to deter potential hackers.
  • Avoid using a shared network or shared computer when doing financial or other sensitive transactions since hackers may access your information.

You may visit the website of BAP,, for more cybersecurity tips. We also post regular cybersecurity tips and announcements on our website and Facebook page.

Published on April 24, 2020