COVID 30-Day Grace Period
Bayanihan to Heal as One

Frequently asked questions on the grace period program for BPI Credit card & loan customers.

I. Credit Cards
I. Credit Cards

Covered Areas

Nationwide


Covered Period

For customers with Payment Due Dates falling within the period of March 17 to May 31, 2020.


Bayanihan to Heal as One Act

The Bayanihan To Heal As One Act covers the payment extension of BPI and BPI Family Credit Cards nationwide. This covers all current accounts and past due accounts with payment due dates falling within the period of March 17 to May 31, 2020.


Statements of Account (SOA) Guide

Check our comprehensive guide on how you can read through your Statements of Account received during the Enhanced Community Quarantine, here.


Updates on Annual Membership Fee Deferral during the Enhanced Community Quarantine

If your Annual Membership Fee was billed during the nationwide Enhanced Community Quarantine/Modified Enhanced Community Quarantine period, you would have seen an Annual Membership Fee deferral in your BPI Credit Card Statement of Account posted as “Mem Fee Deferral-Bayanihan.”


Now that regular charges and payment schedules have resumed, your membership fee will now be charged to your account at a discounted rate. The membership fee discount is equivalent to 3 months’ worth of fees.


Illustration:
Annual Membership Fee: Php 1,550
Membership Fee per month: Php 129.17
Discount (Fee per month x 3 months) Php 387.50
Discounted Membership Fee: Php 1,162.50


Please expect to see the discounted membership fee in your next Statement of Account posted as “Discounted Mem Fee–Bayanihan.”


Frequently Asked Questions

What is the Bayanihan to Heal as One Act?

Bayanihan to Heal as One Act, designated as Republic Act No 11469, is a Philippine law granting the President additional authority to combat the COVID-19 pandemic in the country. The law grants customers a 30-day grace period for all loans with principal and/or interest falling due during the nationwide Enhanced Community Quarantine/ Modified Enhanced Community Quarantine. It relieves customers of interest on interest, penalties, or fees during the covered period.

Who are covered in the Bayanihan Act?

BPI Credit Cardholders, including BPI Corporate Cardholders, and BPI Family Credit Cardholders nationwide whose account status is updated/current or past due, and whose payment due dates fall within the period of March 17 to May 31, 2020.

What is the period covered for the Bayanihan Act?

This covers all clients with payment due dates falling within the period of March 17 to May 31, 2020.

Effective June 1, regular charges and payment schedules have been applied to your BPI Credit Card account.

Why am I seeing "Credit and Debit Adjustments" in my Statement of Account?

The credit and debit entries reflected in your Statement of Account are necessary system-generated adjustments in order to grant you the 30-day grace period and to avoid incurring additional charges.

What are the fees waived under the Bayanihan to Heal as One Act?

For customers who have been paying the Minimum Amount Due or less than the Total Amount due prior to the covered period:

• Late Payment Charges - Waived
• Interest on Interest - Waived
• Finance Charges - Not Waived
• Other Fees - Waived

For customers who have been consistently paying the Total Amount Due in full for the past 6 months prior to the covered period (September to February):

• Late Payment Charges - Waived
• Interest on Interest - Waived
• Finance Charges - Waived
• Other Fees - Waived

Other Fees waived in line with Bayanihan to Heal as One Act:

• Cash Advance Fee
• Card Replacement Fee
• Returned Check Fee
• Penalty on Returned Check
• Charge Slip Retrieval Fee
• Cancelled Card with Overpayment Fee
• Check Protect Fee
• SIP Loans Fee
• SIP Pre-termination Fee
• Express Start Cancellation Fee

What does interest on interest mean?

For customers who have been paying the Minimum Amount Due or less than the Total Amount due prior to the covered period, interest on interest is computed as Minimum Amount Due Less Installment Amortization (from your previous Statement) x Monthly Finance Charge of 3.50%. This does not entail full waiver of finance charges.

For customers who have been consistently paying the Total Amount Due in full for the past 6 months prior to the covered period (September to February), finance charges will be waived.

Why am I not seeing any adjustment or reversal at all in my Statements of Account?

If you have been able to continue paying the total amount due in full on or before your original payment due dates during the Enhanced Community Quarantine, there would have been no need for us to process any adjustment and/or reversal.

What will happen to the monthly S.I.P. installments that I was not able to pay?

The S.I.P. Installment Amortizations (S.I.P. Loan or S.I.P. Merchant)  due for payment during the covered period will be added to your Minimum Amount Due in your next Statement of Account after the covered period

Sample Illustration for a BPI Customer

Statement Date: March 27
Payment Due Date: April 20 (within covered period)
Total Amount Due: 52,750
Principal: 50,000
Interest: 1,750
SIP Installment Amortization: 1,000

Minimum Amount Due: 2,847

(The customer avails of the Bayanihan relief)

Statement Date: April 27
Payment Due Date: May 18 (within covered period)
Total Amount Due: 54,696
Principal: 50,000
Interest: 1,846
SIP Installment Amortization: 2,000
Late Payment Charge: 850

Minimum Amount Due: 3,881

(The customer will still see additional finance charges and late payment charges reflecting on his Statement of Account. The SIP Installment Amortization unpaid from the previous month will be carried over to this Statement of Account)

Statement Date: May 27
Payment Due Date: June 18 (not within covered period)
Total Amount Due: 53,999
Principal: 50,000
Interest: 1,849
SIP Installment Amortization: 3,000
Late Payment Charge: -850

Minimum Amount Due: 4,821

(The late payment fee from the previous Statement of Account will be reversed. The interest amounting to Php 65 will be credited as a rebate. The unpaid amortizations from the March and April Statements of Account will be carried over and added to the minimum amount due in the May Statement of Account)

If I already availed of the 90-day grace period for the front liners, will I still be given an additional 30 days to extend my payment?

The 90-day grace period program offered to qualified front liners already includes the 30-day payment extension under the Bayanihan To Heal As One Act. Qualified front liners can only get a total of up to 90-day payment extension from April 15 to July 15, 2020, plus a waiver of Late Payment Charges and Finance Charge.

II. Personal Loans
II. Personal Loan

Covered Areas

Nationwide


Covered Period

For Payment Due Dates falling within the period of March 17 to May 31, 2020. The mentioned period and terms of coverage will be adjusted upon the extension and/or modification of the Enhanced Community Quarantine (ECQ), as appropriate.


Bayanihan to Heal as One Act

The Bayanihan To Heal As One Act covers the payment extension of BPI personal loans nationwide. This covers all current accounts and past due accounts with payment due dates falling within the period of March 17 to May 31, 2020. The mentioned period and terms of coverage will be adjusted upon the extension and/or modification of the Enhanced Community Quarantine (ECQ), as appropriate.


Frequently Asked Questions

What is the Bayanihan to Heal as One Act?

The Bayanihan To Heal As One Act covers the payment extension of BPI personal loans nationwide. This covers all accounts that are current and past due, with payment due dates falling within the period of March 17 to May 31, 2020.

The mentioned period and terms of coverage will be adjusted upon the extension and/or modification of the Enhanced Community Quarantine (ECQ), as appropriate. Personal Loan customers will have the following benefits:

A. Applicable 30-day grace period for every payment due date falling within the covered period. This means that the loan term will be extended with the corresponding availed grace period from the original maturity date indicated in the Promissory Note (PN).
B. Waiver of late payment charges

Who are covered in the Bayanihan Act?

BPI Personal Loans customers nationwide whose accounts are updated/current or past due; and whose payment due dates fall within the period of March 17 to May 31, 2020. The mentioned period and terms of coverage will be adjusted upon the extension and/or modification of the Enhanced Community Quarantine (ECQ), as appropriate.

What is the period covered for the Bayanihan Act?

This covers payment due dates falling within the period of March 17 to May 31, 2020. The mentioned period and terms of coverage will be adjusted upon the extension and/or modification of the Enhanced Community Quarantine (ECQ), as appropriate.

How can I avail of the program?

The Bayanihan To Heal as One Act automatically covers BPI Personal Loans customers described above.  There is no need to apply for this since the Bank automatically covers all accounts based on the provisions of the said Act.

Will you suspend the Automatic Debit Arrangement (ADA) for my account because of the Bayanihan Act?

The ADA through BPI is suspended from April 2 to May 31, 2020. This means that your account will not be debited on the said period. The mentioned period and terms of coverage will be adjusted upon the extension and/or modification of the Enhanced Community Quarantine (ECQ), as appropriate.

Can I still opt to pay my monthly amortization during the ECQ period by funding my Automatic Debit Arrangement (ADA) settlement account?

The Auto-Debit Arrangement is temporarily suspended from April 2 to May 31, 2020; which means that although the ADA settlement account has been funded, the payment for the personal loan will not be debited from the account.

The mentioned period and terms of coverage will be adjusted upon the extension and/or modification of the Enhanced Community Quarantine (ECQ), as appropriate. If you do not wish to avail of the deferred payment, please send an email to customerservice@bpi.com.ph on or before May 31, 2020. Indicate the following in the email body: PL_NO GRACE PERIOD_Full Name_Loan Account Number_Birthdate.

Are late payment charges (LPC) waived during the applicable grace period?

Yes, your BPI Personal Loan will not incur LPC during the applicable grace period. If you weren't able to fund your account prior to the suspension of the Automatic Debit Arrangement (from March 17 to April 1), your LPC will be waived.

What effect will the applicable grace period have on my personal loan?

The Bank will automatically extend your personal loan term from the original maturity date indicated in the Promissory Note (PN). The loan term extension period will be equivalent to the applicable grace period. The applicable grace period will depend on the number of payment due dates that fall within the covered period.

Furthermore, due to the payment deferrals, there will be a corresponding accrual of interest on the unpaid principal portion of the loan which will be added to your loan's outstanding balance.

Sample Illustration

Customer A availed of a personal loan with the following details:

Total Loan Amount: Php 100,000
Loan Term: 12 months
Monthly Amortization: Php 9,533
Booked Date: March 20, 2020
Due Date: Every 20th of the month
Payment Due Date/s Deferred within the covered period: April 20 and May 20, 2020
Loan Term Extension: 2 months
Original Maturity Date: March 2021
New Loan Maturity Date: May 2021

The monthly amortization shall remain the same and collection of loan payment equivalent to one month amortization will resume on the next due date immediately following the lapse of the applicable grace period. Despite suspension of the payment collection during the applicable grace period, the unpaid loan principal shall continue to earn interest and any remaining amount due in connection with or resulting from the deferment of the loan payment/s during the ECQ period shall be settled and deducted in full, together with the last monthly amortization, upon loan maturity or any extension thereof.

Monthly Amortization Due with the grace period applied:
April 20, 2020 = Php 0
May 20, 2020 = Php 0
June 20, 2020 = Php 9,533
March 20, 2021 = Php 9,533
April 20,2021 = Php 9,533
May 20, 2021 = Php 14,950

Customer B availed of a personal loan with the following details:

Total Loan Amount: Php 200,000
Loan Term: 24 months
Monthly Amortization: Php 10,733
Booked Date: December 26, 2018
Due Date: Every 26th of the month
Payment Due Date/s Deferred within the covered period: March 26, April 26, and May 26, 2020
Loan Term Extension: 3 months
Original Maturity Date: December 2020
New Loan Maturity Date: March 2021

The monthly amortization shall remain the same and collection of loan payment equivalent to one month amortization will resume on the next due date immediately following the lapse of the applicable grace period. Despite suspension of the payment collection during the applicable grace period, the unpaid loan principal shall continue to earn interest and any remaining amount due in connection with or resulting from the deferment of the loan payment/s during the ECQ period shall be settled and deducted in full, together with the last monthly amortization, upon loan maturity or any extension thereof.

Monthly Amortization Due with the grace period applied:
March 26, 2020 = Php 0
April 26, 2020 = Php 0
May 26, 2020 = Php 0
December 26, 2020 = Php 10,733
January 26, 2021 = Php 10,733
February 26, 2021 = Php 10,733
March 26, 2021 = Php 18,050

How much will be debited from my Automatic Debit Arrangement (ADA) settlement account after the grace period?

Your ADA settlement account will be debited with the same monthly amortization amount the following due date after the grace period, except for the final month's amortization. The bank will charge, together with your final amortization, any amount variance resulting from the deferred payments during the ECQ.

How much will be debited from my Automatic Debit Arrangement (ADA) settlement account in the final month of my personal loan?

To help ease the burden during this time, the amount variance resulting from the deferred payments during the ECQ will be debited from your ADA settlement account on your final month's amortization on top of the regular monthly amortization

Does this mean I will be paying more on my personal loan's last monthly amortization as a direct result of the deferred payments during the ECQ period?

As recognized by Bayanihan Act, the unpaid principal portion will continue to earn interest. We acknowledge that you may be financially impacted during this time that is why any amount in variance resulting from the deferred payments during the ECQ period will be charged together with your last monthly amortization via auto-debit arrangement.

Will the loan term extension brought about by the Bayanihan Act affect my Promissory Note (PN)?

No, the provision of the said act does not require you to change your PN, hence no need for you to call nor visit the branch.

What if my account has been debited already, can I still avail of the grace period under Bayanihan Act?

If you want to avail of the applicable grace period under Bayanihan Act, we will reverse the payment that has been debited from your ADA settlement account and enroll you in the applicable grace period with corresponding loan term extension.

To request for payment reversal, send us an email at customerservice@bpi.com.ph. Indicate the following in the email body: PL_PAYMENT REVERSAL_Full Name_Loan Account Number_Birthdate. You have until May 31, 2020 to send us your request.

How much is the accrued interest on the unpaid principal portion of my personal loan?

The accrued interest amount varies depending on the remaining number of months in your loan term. To request for the actual computation of the accrued interest of your personal loan, you may send us an email at customerservice@bpi.com.ph. Indicate the following in the email body: PL_ACCRUED INT_Full Name_Loan Account Number_Birthdate. You have until May 31, 2020 to send us your request.

If I already availed of the 90-day grace period for the front liners, will I still be given an additional 30 days under the Bayanihan Act to extend my payment?

The 90-day program offered to qualified front liners already includes the 30-day payment extension under the Bayanihan To Heal As One Act. Qualified front liners can only get a total of up to 90-day payment extension from April 15 to July 15, 2020, plus a waiver of Late Payment Charges.

III. Business Banking
III. Business Banking

In support of our clients during these challenging times, we would like to offer a temporary loan reprieve to those affected by the ongoing COVID-19 situation. This is aligned with the “Bayanihan to Heal as One Act” which was promulgated on March 23, 2020.


Borrowers will be given up to 90-day grace period on principal and/or interest payments on their loans without penalties.


  • This is available to all Business Banking borrowers.
  • This is applicable to payment dues from March 17, 2020, to May 31, 2020.
  • All payment dues will be moved up to 90 days.
  • No interest on interest, fees, and charges will be incurred.
  • Interest will continue to accrue based on the outstanding balance of the loan.


Any subsequent regulatory directive related to this Reprieve Program shall apply. The extension of the Enhanced Community Quarantine (ECQ) from its original end period of April 12, 2020, to May 31, 2020, will form part of this program. Credit terms shall be adjusted accordingly.



Frequently Asked Questions

Who are eligible for this program?

Borrowers whose payment dues fall between March 17, 2020 and May 31, 2020.

How do I avail of the reprieve program?

Your payment dues during the reprieve period will automatically be extended up to 90 days, with or without notice from you.

What if my account has already been debited during the reprieve period?

Please note that because of the timing difference in aligning with the Bayanihan Bill, there may have been instances of automatic debit during the early part of the reprieve period.

Please give us a call in case you would like any changes on your payment transaction.

You may contact your Relationship Manager or call the following hotlines below.

What if I want to pay during the reprieve period?

We will appreciate a call from you regarding your chosen payment arrangement.

Please contact your Relationship Manager or our BB Hotlines below.

When will I make my next repayment?

You will make your next repayment after the grace period.

Will the term of my contract / loan agreement be revised?

Your contract or loan agreement will not be revised or re-documented for these changes to take effect.

Can I request for a longer extension of my loan term? Or a lower rate?

We will be glad to discuss changes in the terms of your loan, including the extension of maturity date or lowering of interest rate.

At the moment, all terms and interest rates remain the same.

Please call your Relationship Manager or our hotlines.

Who do I need to contact if I have inquiries?

You may contact your Relationship Manager or our hotlines:

Contact Details:
Metro Manila - (02) 7918 2000; press #2 for Business Loans
Outside Metro Manila - (63) 917 509 6001 to 6004 and
(63) 998 987 2000 to 2003
Email - bbclientservices@bpi.com.ph

Office Hours:
Available Mondays to Fridays (excluding holidays) from 8:30AM to 4:30PM.

IV. Auto Loan
IV. Auto Loan

What is the most recent advisory on the grace period for loans?

Our advisory on the grace period has been updated and aligned with the issuance of the Implementing Rules and Regulations of Section 4(aa) of R.A. No. 11469 otherwise known as the “Bayanihan to Heal as One Act” last April 1, 2020. See the Implementing Rules and Regulations of the Bayanihan Act.

The latest published advisory shall supersede prior advisories issued regarding this matter.

Who is qualified to avail of the grace period?

Under the Bayanihan Act, the mandatory grace period shall cover all existing BPI Family Auto Loan accounts with amortization due dates within the ECQ period, defined as the period from March 17, 2020 to May 31, 2020.

How can I avail of this? Do I need to apply or submit documents to avail of the grace period?

For amortization due dates from April 2 to May 31, 2020, all auto-debit payment arrangements have been automatically suspended. There is no need to sign up or submit documents to avail of the grace period.

For amortization due dates from March 17 to April 1, 2020, any amortization payment previously collected has been applied to your loan. To avail of deferred payment for these due dates, you may request for a reversal of the previously collected payment through SMS or E-mail.

What will happen to my Auto Loan under the grace period?

We will suspend payment collection for your loan and you will not be required to fund your deposit account under the auto-debit arrangement.

Note that despite suspension of the payment collection during the grace period, the unpaid loan principal shall continue to earn interest. As a result, your original amortization schedule shall be adjusted to reflect the accrued interest during the grace period.

What will happen to my Auto Loan after the grace period?

Payment collection of an amount equivalent to 1-month amortization will resume automatically. There will be no double deduction of amortization, and no penalty fees will be charged.

However, the following changes will occur:

A. After the grace period, your next amortization/s shall be applied as payment for the interest accrued during the grace period. So as not to increase the amount of your regular monthly amortization, the monthly distribution of your loan principal and interest will be adjusted accordingly.

B. The maturity date of your loan shall be extended corresponding to the number of months your payment due date/s was deferred.

C. The unpaid principal amount resulting from the adjustment shall be collected together with your last monthly amortization. We recognize that there may be some pressure on your current cash flow during ECQ so any increase in the amount due shall be settled at the end of the loan instead of immediately after the grace period.


How much is the accrued interest on the unpaid loan principal resulting from the grace period?

The amount of accrued interest on the unpaid loan principal varies depending on two criteria:

● Amount of outstanding principal balance before the grace period was granted, and
● Age or tenure of your loan upon the granting of the grace period

To get your updated outstanding loan obligation/s, you may request for an updated amortization schedule from our Loans Customer Care unit by calling 889-10000 and dialing option 4-4-0.

What will happen if the Enhanced Community Quarantine is extended beyond May 31?

As provided by the Bayanihan Act, if the ECQ is extended, the grace period will also be automatically extended and the auto-debit payment arrangement will remain suspended.  Consequently, the maturity date of your loan will also be extended for a duration equivalent to the Availed Grace Period.  Your loan principal, however, will continue to accrue interest during the extended grace period.

If I have another loan with amortization due dates within March 17, 2020, to May 31, 2020, will my other loan/s also be granted a grace period?

Yes.

What will happen to my Comprehensive Motor Insurance payables that were due be debited together with the loan?

If your annual insurance policy is due for renewal during the ECQ period, the insurance premium due shall be collected on the next due date following the lapse of the grace period.

I do not want to defer my payment and I just want to proceed with my regular amortization schedule. Am I allowed to cancel the grace period?

Under the Bayanihan Act, you may continue paying in accordance with your regular amortization schedule.

For this purpose, you may request for reinstatement of your regular payment schedule no later than May 31, 2020, either via SMS or EMAIL, following the prescribed format below. Our Retail Loans Customer Care team will contact you for the validation of your request within 3-5 business days from request date.

Thru SMS
Text LOANS-CS [space] NO GRACE PERIOD [space] Full Name [space] Loan Account Number [space] Birthdate and send to 0917-8910000

Thru email
Use NO GRACE PERIOD _ Loan Account Number as the email subject, provide your Full Name and Birthdate in the email content, and send to bfsbloanscare@bpi.com.ph

If you are registered to BPI Online, you may continue paying for your loan amortization through the BPI Online \ Bills Payment option.

To register your Auto Loan account as a Biller, you may follow these steps:
1.    Log-on to BPI Online.
2.    In the homescreen, select Other Services.
3.    Choose the option Manage Recipients.
4.    Click the Add Recipients button on the upper right.
5.    In the Recipient field, select the option Billers.
6.    In the Billers field, select the Billers Name: BPI MAIN BFB LOAN | FBAUTO for Auto Loan
7.    In the Reference Number field, enter your 7-digit loan account number (EX: 00000008123456).

Can I avail of the grace period without extending the loan maturity?

Yes. This will mean that all unpaid amortization/s before the grace period will be collected as a lump sum together with the amortization payment on your next due date following the lifting of the ECQ. If this is your preference, please call us at 889-10000 so we may process this request.

Due to the impact of the ECQ, I need a different loan payment arrangement apart from the grace period and extension of loan maturity. What should I do?

Please call us at 889-10000 for a more detailed discussion.

V. Housing Loan
V. Housing Loan

What is the most recent advisory on the grace period for loans?

Our advisory on the grace period has been updated and aligned with the issuance of the Implementing Rules and Regulations of Section 4(aa) of R.A. No. 11469 otherwise known as the “Bayanihan to Heal as One Act” last April 1, 2020. See the Implementing Rules and Regulations of the Bayanihan Act.

Who is qualified to avail of the grace period?

Under the Bayanihan Act, the mandatory grace period shall cover all existing BPI Family Housing Loan accounts with amortization due dates within the ECQ period, defined as the period from March 17, 2020 to May 31, 2020.

How can I avail of this? Do I need to apply or submit documents for the grace period to apply to my loan?

For amortization due dates from April 2 to May 31, 2020, the auto-debit payment arrangements have been automatically suspended. There is no need to sign up or submit documents to avail of the grace period.

For amortization due dates from March 17 to April 1, 2020, any amortization payment previously collected has been applied to your loan. To avail of deferred payment for these due dates, you may request for a reversal of the previously collected payment through SMS or email.

What will happen to my Housing Loan under the grace period?

We will suspend payment collection for your loan and you will not be required to fund your deposit account under the auto-debit arrangement.

Note that despite suspension of the payment collection during the grace period, the unpaid loan principal shall continue to earn interest. As a result, your original amortization schedule shall be adjusted to reflect the accrued interest during the grace period.

What will happen to my Housing Loan after the grace period?

Payment collection of an amount equivalent to 1-month amortization will resume automatically. There will be no double deduction of amortization, and no penalty fees will be charged.

However, the following changes will occur:

A. After the grace period, your next amortization/s shall be applied as payment for the interest accrued during the grace period. So as not to increase the amount of your regular monthly amortization, the monthly distribution of your loan principal and interest will change accordingly.

B. After the fixed-rate period of your Housing Loan, the adjusted outstanding principal and new interest rate shall be the basis for your succeeding amortization schedule.

C. The maturity date of your loan shall be extended to correspond with the number of months your payment due date/s was deferred.

How much is the accrued interest on the unpaid loan principal resulting from the grace period?

The amount of accrued interest on the unpaid loan principal varies depending on two criteria:

● Amount of outstanding principal balance before the grace period was granted, and
● Age or tenure of your loan upon the granting of the grace period.

To get your updated outstanding loan obligation/s, you may request for an updated amortization schedule from our Loans Customer Care unit by calling 889-10000 and dialing option 4-4-0.

What will happen if the Enhanced Community Quarantine is extended beyond May 31?

As provided by the Bayanihan Act, if the ECQ is extended, the grace period will also be automatically extended and the auto-debit payment arrangement will remain suspended.  Consequently, the maturity date of your loan will also be extended for a duration equivalent to the Availed Grace Period. Your loan principal, however, will continue to accrue interest during the extended grace period.

If I have another loan with amortization due dates within March 17, 2020, to May 31, 2020, will my other loan/s also be granted a grace period?

Yes.

What will happen to my insurance payables i.e. Group Financial Security Plan (GFSP) formerly referred to as Mortgage Redemption Insurance (MRI) that is debited together with my Housing Loan?

Like your loan amortization, deduction for GFSP payments shall be similarly suspended on the affected due date/s, and its collection shall resume on the next due date following the lapse of the grace period. The insurance premium payment period shall likewise be extended.

I do not want to defer my payment and I just want to proceed with my regular amortization schedule. Am I allowed to cancel the grace period?

Under the Bayanihan Act, you may continue paying in accordance with your regular amortization schedule.

For this purpose, you  may request  for reinstatement of your regular payment schedule no later than May 31, 2020, either via SMS or EMAIL, following the prescribed format below. Our Retail Loans Customer Care team will contact you for validation of your request within 3-5 business days from request date.

Thru SMS
● Text LOANS-CS [space] NO GRACE PERIOD [space] Full Name [space] Loan Account Number [space] Birthdate and send to 0917-8910000

Thru email
Use NO GRACE PERIOD _ Loan Account Number as the email subject, provide your Full Name and Birthdate in the email content, and send to bfsbloanscare@bpi.com.ph

Alternatively, if you are registered to BPI Online, you may continue paying for your loan amortization through the BPI Online \ Bills Payment option. To register your Housing Loan account as a Biller, you may follow these steps:

1. Log-on to BPI Online
2. In the Home screen, select Other Services
3. Choose the option Manage Recipients
4. Click the Add Recipients button on the upper right
5. In the Recipient field, select the option Billers
6. In the Billers field, select the Billers Name: BPI MAIN BFB LOAN | FBHOUS for Housing Loan
7. In the Reference Number field, enter your 7-digit loan account number (EX: 00000008123456)

Can I avail of the grace period without extending the loan maturity?

Yes. This will mean that all unpaid amortization/s before the grace period will be collected as a lump sum together with the amortization payment on your next due date following the lifting of the ECQ. If this is your preference, please call us at 889-10000 so we can process this request.

Due to the impact of ECQ, I need a different loan payment arrangement apart from the grace period and extension of loan maturity. What should I do?

Please call us at 889-10000 for a more detailed discussion.

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