Advisory: Systems Maintenance


We will undergo a scheduled systems maintenance activity from September 18 (Friday), 10:00 PM, to September 19 (Saturday), 11:59 PM.


During this time, the following services will be temporarily unavailable:

  • Online banking  
  • Mobile app
  • BizLink platform
  • ATMs and CAMs
  • Debit card services  
  • Branch banking (September 19 to 20)


Our credit card and prepaid card services will remain available.


Please plan accordingly and perform your urgent transactions  (bills and loans payments, fund transfers, CAM deposits, and ATM withdrawals) before the weekend.


Frequently asked questions

When will the scheduled systems maintenance activity take place?

Our systems maintenance activity is scheduled on September 18 (Friday), 10:00 PM, and will last until September 19 (Saturday), 11:59 PM.

Which channels will be unavailable during the activity?

• BPI Online (website)
• BPI Mobile app
• ATMs
• Cash Accept Machines (CAMs)
• Debit card services
• BizLink
• Branch banking (September 19 to 20)

Which channels or services will remain available during this time?

• BPI Credit cards
• BPI Prepaid cards

Which prepaid and credit card services be available?

Here are the available services for BPI Prepaid and BPI Credit Cards:

BPI Prepaid Cards*
• In-store and online purchases  
• Withdrawals via non-BPI ATMs, subject to ATM usage fees.

BPI Credit Cards
• In-store and online purchases
• Cash Advance via non-BPI ATMs. This will be subject to Cash Advance and other applicable fees.

*Based on applicable BPI Prepaid Card features

Who will be affected in the systems maintenance activity?

All clients of BPI and BPI Family Savings Bank.

Will the branches be open to assist me?

All branches will be closed from September 19 to 20 (Saturday to Sunday). We encourage you to plan ahead and schedule your branch visits and transactions before the maintenance activity.

On September 18 and September 21, all branches (including kiosks and mall branches) will close at 3:00 pm.

I have bills to pay during those dates. When and how should I pay them?

We encourage you to pay your bills ahead of the system maintenance activity to avoid penalties and charges.

You may also pay your bills using your BPI Credit or Prepaid card.

I have post-dated checks scheduled on those dates. Will the downtime have an effect on my post-dated checks?

Since the activity will happen on a weekend, when there is no clearing of checks, your post-dated checks will not be affected. However, please ensure that your accounts are sufficiently funded.

Can I still withdraw from non-BPI ATMs using my BPI ATM/Debit card?

No. Debit card services are temporarily unavailable during the systems maintenance activity. Please withdraw cash ahead of time.

Can I still withdraw from a BPI ATM using my non-BPI ATM/Debit card?

No. ATM services are temporarily unavailable during the maintenance activity. Please withdraw cash ahead of time.

How about auto debit for my loans and other bills payments?

Auto-debit arrangements will take effect as usual. Please ensure that your accounts are sufficiently funded. Transactions will be reflected on your statement of account by Tuesday, September 22.

For my scheduled fund transfers and payments, when will my account be debited?

Scheduled fund transfers will take effect as usual, so please ensure that your accounts are sufficiently funded. Transactions will be reflected on your statement of account by Tuesday, September 22.

Can I do international withdrawals?

All debit card services, including international withdrawals, will be unavailable during the maintenance activity.

When can I see my updated transaction history and/or statement of account?

Your transaction history will be updated on your statement of account by Tuesday, September 22. Transactions from September 19-21 will be reflected by then, after the batch processing of all weekend transactions.

If I need money, in cases of emergency, what are my options?

Cash Options
• If you have a BPI Credit card, you can do Cash Advance via non-BPI ATMs. You will need your PIN to activate Cash Advance. This will be subject to Cash Advance and other service fees.
• If you have a pre-loaded ePay Mastercard/Visa prepaid card, you can withdraw via non-BPI ATMs. You will need your PIN to activate and proceed with your withdrawal. This will be subject to non-BPI ATM usage fees.

Payment Options
• You may use your BPI credit card for in-store and online purchases.
• You may use your retail or corporate ePay Mastercard/Visa and Amore Visa for in-store and online purchases.

We encourage you to plan ahead and schedule your transactions or to withdraw cash prior to the maintenance activity.

Published on September 4, 2020

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